Delivery & Return Policy | Patihas

Patihas's Delivery & Return Policy

Product Delivery

All parcels will be delivered in sealed boxes. Payment is required before parcel receipt.
Upon delivery, there is no option to inspect or return the product immediately. The delivery company’s sole responsibility is parcel delivery.
Many tech or gadget products, especially those battery-operated, may require 3-6 hours of charging before use. Therefore, product testing during delivery is not recommended.
For any issues post-delivery, please contact us directly.
We strongly advise customers to record a complete unboxing video as evidence in case of missing or incorrect items. If issues are found, please send this video to us for investigation and action.
In case of incorrect product delivery, we will replace it at no additional cost.

Return Policy

Products with warranties (3 months, 6 months, or 1 year) are eligible for return within 7 days of the invoice date if a fault is proven.
To initiate a return, customers must complete the Return Request Form with accurate information. Upon review and approval, we will provide instructions for product return.
Returns must be sent via Sundarban Courier, Pathao, RedX, E-Courier, or Steadfast to our designated address. Please note: SA Paribohon should not be used as they do not offer office delivery.
Products must be well-packaged, including all received items and the original box, without any tape on the product’s box. If the original box is unavailable, wrap the product in paper for proper protection.
Return requests will be denied if the product or box is damaged or not in resellable condition.

Exceptions for Return, Exchange, Warranty, and Refund

Warranty is void in cases of burn or physical damage to the product.
Warranty is void if the product’s intact seal or sticker is removed.
Warranty covers after-sales service only; no returns, exchanges, or refunds for dissatisfaction.
Scratched or damaged products do not qualify for warranty.
Accessories such as chargers or adapters are not covered under warranty.
Free gift items are not covered under warranty.
Compatibility issues with third-party hardware, devices, or software that are not part of the product’s default features do not qualify for returns or exchanges.

Questions?

We’re here to help! If you have any questions about Delivery & Return Policy please get in touch:

Email: contact@patihas.com
Phone: +880 18 56 277 977

Thank you for choosing Patihas.com. We appreciate your trust and are committed to protecting your privacy.

Last Updated: 16 October, 2024

Subtotal: ৳ 85,071.00

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